Val Geisler helps SaaS and subscription-based e-Commerce brands use email to strategically convert leads, retain customers long term, and close more monthly recurring revenue. Her passion is great email copy, crafting email marketing strategy and helping businesses reduce churn and increase customer happiness. Val is amazing at customer retention and customer communication and I’m super happy to have her on the show.In this interview with Val, we discuss:The metrics you should know when it comes to your email marketingThe benefits of using consultants to scale your SaaS businessThe importance of asking ‘why’ a lot when it comes to understanding your dataThe role of building brand affinity to reduce customer churnHow to build strong connections with your customers through your onboarding flowAdding a personalized touch to your onboarding to make your customers feel cared aboutYou can find Val at:fixmychurn.com@lovevalgeisler