Security


Having worked with a number of companies from small startups to Fortune 100s, we know how important the security of your information is. Below is an outline of how we protect and insure the integrity of your data. We take your information security seriously, and if you have any questions about our security policy, please don’t hesitate to get in touch.

– Keith, Founder

File Systems and Communication

All access to the SegMetrics website provided by SegMetrics is restricted to HTTPS encrypted connections. All data retrieval from Stripe is done with your unique access token over a secure connection with Stripe’s API.

User passwords are secured with BCrypt. They are never stored in the database in plaintext and are not readable by staff. Passwords do provide access to the SegMetrics website, however, and it is the responsibility of the end user to protect their password with care.

Integration with third party systems (billing, CRMs, etc) is handled securely via API keys.

Staff Access

No SegMetrics staff will access your account unless required for support reasons.

When working a support issue we do our best to respect your privacy as much as possible and we only access the minimum data needed to resolve your issue.

Finally, it’s worth noting that SegMetrics’ staff is small, limiting the number of individuals who would have access to your data.

Credit Card Safety

When you purchase a paid SegMetrics Services subscription, your credit card data is not transmitted through, nor stored, on our systems. Instead, we depend on Stripe, a company dedicated to this task. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification available. Stripe’s security information is available online.

Contact Us

Have a question or concern? Please email us at support@segmetrics.io