Customer Success

Comprehensive support so you
never feel lost

We know adopting a new tool can feel overwhelming. That’s why we have a range of courses and calls to get you finding insights in no time.

Trusted by 3,000+ Digital Marketers
CopyHackers
THE SETUP CALL

An expert double check for your setup

We know a bit of support makes getting started infinitely easier, so every trial includes a complimentary setup call where we’ll double check every link and integration.

“Ian is amazing! After a one-hour call, he helped make sense of an entire mess of our funnel tracking, showed me some awesome tricks to use SegMetrics, and is helping us fix everything that an agency broke! Ian is an absolute pleasure to work with and a gem of a human pro to have on your team! Thank you again for being awesome and for all the stellar support. I’m stoked to get SegMetrics firing on all cylinders to help optimize and scale us up.”

Caleb Jennings — Funded Profits Trading Academy LLC

FREE VIDEO LESSONS

Master every detail with our free onboarding course

Take yourself through our free onboarding course. With 70 minutes of content split into short videos, you can quickly grasp every detail of setting up and using SegMetrics.

 “Please pass my thanks to the team, great video!”

Jacob Monash — Jacob Monash Consulting

The Training Call

Get comfortable uncovering insights

Once your data is flowing in, you get a complimentary Done-with-You Optimization call.

You’ll learn how to find answers from the data, build your ideal dashboard, and how to uncover ideas for optimizing your funnels.

“Y’all are more personal, nicer and less expensive than the alternatives”

Halley Gray — Ember Tribe

Want a live demo?

If you want to discuss your marketing requirements with one of our experts then we’d love to get on a call with you.

We’ll discuss the challenges you’re hoping to solve, quirks in your setup, features you’d like more details about or anything else.

ONGOING SUPPORT

Ask for help whenever you need it

SegMetrics users can email us with any request or question. We will typically respond within a few hours and are always happy to jump on a call if necessary.

“Brian, thank you SO MUCH. I LOVE excellent customer service like this.”

Gabriel Almeida — Gabriel Almeida Consulting

Done For You Service

Setup & training for you and your team

You don’t always have time to learn a new tool, which is why we offer a done-for-you service in addition to our standard onboarding, to help get set up with SegMetrics, create your initial dashboards and get your team up to speed.

Private Slack Channels

Improved Customer Communication

When you register an Intelligence or Business account, you’ll be invited to a private Slack channel for your business. 

Enjoy faster response times, more immediate feedback, and personalized interaction, with easy access to the Customer Success team. 

MONTHLY Done-with-you OPTIMIZATION

Ongoing strategy consultations

Want someone to look at your data and tell you how to improve your funnels?

With our Done-with-You Optimization one of our marketing experts will go through your SegMetrics data with you on a call to help you find opportunities.  And they’ll work with you to help you build new dashboards to understand your data.

Get Started in Less than 5 Minutes

Find your most profitable lead sources, scale what works and kill what doesn’t.

Its easy to bet on the winners when you know who they are